Privacy policy | Americano Pulse

1. Who this policy applies to

This policy applies to visitors to the public site, registered users, group members, organisers, and clubs or venues that submit interest through the platform.

2. Information we collect

Account information such as full name, email address, encrypted password, and profile image if you upload one.
Security and recovery data such as verification tokens, password-reset tokens, login-related safeguards, session data, and abuse-prevention records.
Group and event data such as memberships, organiser roles, event setup, player participation, scores, substitutions, standings, and audit history.
Club waitlist information such as venue name, city, contact details, court count, and the message submitted.
Usage information such as page views, clicks, basic device/browser information, and public-site analytics when you accept analytics cookies.
Communications information when you contact support or receive service emails from us.

3. How we collect information

Directly from you when you register, verify your email, create a group, join a group, create an event, upload a profile photo, or contact us.
Automatically through essential platform sessions, security controls, and analytics tools used on the public site after consent where required.
From organiser or group actions that involve your participation in an event or membership in a group.

4. Why we use personal data

To create and maintain user accounts.
To verify email ownership and reset passwords securely.
To run groups, events, scoring, standings, and history inside the product.
To support users, resolve issues, investigate misuse, and protect platform security.
To monitor how the public site performs and improve product communication, onboarding, and usability.
To maintain platform records, logs, and compliance where needed.

5. Legal bases and permissions

Depending on the situation, we process data because it is necessary to provide the service, because we have a legitimate interest in running and protecting the platform, because you gave consent for optional analytics or a specific action, or because we need to comply with legal obligations.

6. Analytics and cookies

Essential cookies and similar technologies are used so the site can function, keep you signed in, and protect requests. On the public site, optional analytics may be enabled after consent so we can measure traffic, navigation, engagement, and key product actions.

For more detail, read the Cookie Policy.

7. Sharing and processors

We do not sell personal information. We may share or disclose data only where reasonably necessary, including:

with service providers that help us host, secure, analyse, or email from the platform;
with organisers or group administrators when your participation in their event or group makes that necessary;
when required by law, regulation, court order, or lawful authority request;
as part of a merger, restructure, or sale involving the platform, subject to appropriate safeguards.

8. International transfers

Some providers we rely on may process data outside your home jurisdiction. Where that happens, we aim to use providers and arrangements that offer appropriate confidentiality and security safeguards.

9. Data retention

We keep account and platform records only for as long as reasonably needed for the service, security, support, and legal obligations.
Some records, such as completed event history and audit entries, may remain for integrity, reporting, dispute handling, or anti-abuse reasons.
Where deletion is appropriate, we may remove, anonymise, or restrict data depending on what the platform or the law still requires us to keep.

10. Security

We use reasonable technical and organisational measures to protect the platform, including password hashing, account verification flows, rate limiting, access controls, and audit logging for important actions. No internet-based service can honestly promise zero risk, so users should also protect their own devices and credentials.

11. Your choices and rights

Subject to applicable law, you may have rights to request access to, correction of, deletion of, restriction of, or portability of your personal data, and to object to or withdraw certain forms of processing where consent applies. To make a request, contact us using the details below.

12. Minors

If a player is a minor, the relevant parent, guardian, organiser, or venue should ensure that use of the platform is appropriate and authorised. We do not knowingly ask minors for more data than is reasonably needed for the service.

13. Third-party links

The platform may link to third-party services or websites. Their privacy practices are controlled by them, not by us.

14. Changes to this policy

We may update this Privacy Policy from time to time. The most recent version published on the platform is the version that applies.

15. Contact

For privacy questions or requests, contact support@theconceptlab.co.za.